Can Repliq send replies without my team checking them?

Your team stays in control. You can review and edit suggested replies, choose which common questions can be answered automatically, and send sensitive or unclear questions to a person.

How do we get started?

Connect an approved channel or add chat to your website, invite your team, and save answers to common questions. You can improve those answers as real conversations come in.

Can Repliq use our product and order details?

Yes. Your developer can securely connect your existing product and order information so your team has the right details beside each conversation.

Is paid billing ready?

Online billing through PayMongo is still marked Beta because it depends on live account setup and rollout. We will not present it as fully available until that work is complete.

Shared customer inbox for small teams

Reply with confidence.

Bring customer messages together, prepare useful replies, and keep your team in control.

One inbox. Smarter replies. Human when it matters.

Start free See how it works

MessengerInstagram DMWhatsAppWeb chat

Some Facebook, Instagram, and WhatsApp accounts need approval before they can be connected. See what’s available.

app.repliq.ph/inbox Secure

WorkspaceShared inbox

LiveMKJL+1

Conversations12 open

Ana MercadoNow

InstagramDo you have medium?

Jules Reyes3m

MessengerCan I update my order?

Sam Kim8m

Web chatWhen will this ship?

Ana Mercado Instagram · Active now

Maya owns this

Today

Hi! Do you have the olive jacket in medium?

Just now · Instagram

✓

Product match foundOlive jacket · Medium · In stock

Yes — the olive jacket is available in medium and ready to ship.

Suggested by Repliq

Suggested replyHelpful tone

Yes — the olive jacket is available in medium and ready to ship.

Message receivedA product question arrived from Instagram.

MK Human in control

01 Everything together

02 Faster common replies

03 A clear person in charge

04 Your team stays in control

How it works

One conversation, one owner, one next move.

Repliq turns scattered messages into a simple process your whole team can follow.

01
Bring messages together
Put Facebook, Instagram, WhatsApp, and website messages in one place.
02
See the full picture
Keep the customer’s details and earlier messages beside the conversation.
03
Pick the best next step
Answer a common question, review a suggested reply, or send it to the right person.
04
Keep everyone in sync
See who is replying, what has been handled, and what still needs attention.

Made for daily conversations

Everything needed to move a message forward.

Simple tools, clear team cues, and the customer details needed to send a helpful reply.

One place for every message

Handle Messenger, Instagram, WhatsApp, and website chat without losing the conversation.

Faster answers to common questions

Use saved answers and helpful suggestions so repeat questions take less time.

Review replies before they go out

Edit and approve suggested replies, then send sensitive questions to a person.

Customer details beside the chat

Keep contact details, notes, product information, and order details close to the reply.

Everyone knows who is replying

Assign conversations, hand them over, and see what has already been handled.

See what needs attention

Understand message volume, busy channels, reply patterns, and your team’s workload.

API

Connect the tools you already use

Securely bring in product and order details and send updates when something changes.

Chat on your website

Add Repliq chat to your website without setting up a separate messaging tool.

Helpful automation. Human judgment.

AI drafts. Your team decides.

Repliq can prepare routine answers and pause when a question is sensitive or unclear. Your team decides what gets sent.

✓ Review and edit replies
✓ Send sensitive questions to a person
✓ Choose when a reply needs approval
✓ Keep one person responsible after handoff

Reply paused Needs a person

“I was charged twice and need this reversed today.”

Possible billing problemReply paused · A teammate needs to review

Sent toMaya · Support lead

Handled by a person

Built for small, busy teams

Spend less time switching tools. More time helping customers.

A clear home for customer messages without the cost and complexity of a large call-center system.

Social seller

Never miss a customer ready to buy

See every product question in one place and move naturally from reply to sale.

Best for founder-led brands selling through social media.

Online store team

Answer order questions with the right details

Keep product and order information nearby so customers get faster, more consistent answers.

Best for small teams balancing support and order fulfilment.

Sales + support

Make it clear who is helping each customer

Use simple assignments, saved replies, and notes to keep every conversation moving.

Best for teams that have outgrown shared passwords.

Clear about what’s ready

Know what you can use today and what is still on the way.

Some features need approval from Facebook, Instagram, WhatsApp, or a payment provider. We label them clearly.

Live

Ready in the product and covered by tests.

One inbox with live message updates
Facebook Messenger and Instagram messages
Chat for your website
Saved replies and AI suggestions
Team handoff and user roles
Customer details, notes, tags, and reports
Message campaigns and Facebook comment tools
Secure connections for products, orders, and updates

Beta

Works, but setup may depend on another company’s approval.

Connecting customer WhatsApp accounts
Connecting more Facebook and Instagram accounts
Setting up AI for your team
Online billing through PayMongo
Automatic replies to Instagram comments

Roadmap

Planned for the future, not available today.

Viber and live-selling tools
Selling through Stories and Reels
Mobile apps
A template marketplace and custom branding
Payments inside conversations
More support and online-store connections

We do not present planned features as ready before they are built and tested.

Connect Repliq to your business

Bring product and order details into every conversation.

Your developers can securely send product and order information to Repliq, receive updates when something changes, and add chat to your website.

Products + ordersSend many records at once
Secure access keysCreate or remove access at any time
Automatic updatesReceive trusted updates when events happen
Website chatAdd Repliq to the pages customers visit

View the developer guide

catalog-items.json

POST /api/v1/catalog-items/batch
Authorization: Bearer rplq_live_••••

{
  "items": [
    "external_id": "JKT-OLV-M",
    "name": "Olive jacket",
    "inventory": 12
  ]
}

202 Acceptedsignature verified

Start with the next message

Bring every conversation into focus.

One place to understand the customer, decide the next move, and keep the right person in control.

Start free

Questions, clearly answered

Before you bring the inbox together.

If a feature depends on another company’s approval, we say so clearly.

Repliq supports Facebook Messenger, Instagram messages, WhatsApp, and chat on your website. Some Facebook, Instagram, and WhatsApp accounts need approval before they can be connected.